Snupli Policies
Refund &
Return Policy
The 90-Day Mobility Promise
We believe every dog deserves to move freely. That's why we give you a full 90 days to see the difference.
If you don't see your dog moving better, getting up easier, or showing more energy within 90 days of your purchase, we will refund your order in full.
- No photos required.
- No vet notes needed.
- No return shipping necessary.
- No hoops to jump through.
Simply email us at hello@snupli.com with your order number, and we'll process your refund within 5 business days. You don't even need to send the product back.
How to request a refund
- Email hello@snupli.com with the subject line “Refund Request”.
- Include your order number, found in your confirmation email.
- Let us know briefly why the product didn't work for your dog.
- We'll confirm your refund within 48 hours.
- The refund will appear in your account within 5–10 business days, depending on your payment provider.
Damaged or incorrect orders
If your order arrives damaged, opened, or you received the wrong item, contact us within 7 days of delivery at hello@snupli.com . Include a photo of the issue and we will send a replacement at no cost or issue a full refund — your choice.
Subscription orders
If you're on a Subscribe & Save plan, you can cancel, pause, or skip any upcoming delivery at any time by emailing hello@snupli.com at least 48 hours before your next scheduled shipment. There are no cancellation fees and no commitment. If a subscription order has already shipped, it falls under the standard 90-Day Mobility Promise above.
Order cancellations
If you need to cancel an order before it ships, email us as soon as possible at hello@snupli.com . If the order has not yet been fulfilled, we will cancel and refund it immediately. If it has already shipped, you may use it and request a refund under the 90-Day Mobility Promise if unsatisfied.
Refund method
All refunds are issued to the original payment method used at checkout. We do not offer exchanges or store credit in place of refunds unless you specifically request it.
Australian Consumer Law
This policy is in addition to your rights under Australian Consumer Law (ACL). Nothing in this policy limits or excludes any guarantees, warranties, or rights you may have under the ACL. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we will repair or replace the product within a reasonable time, or provide a refund.
Contact us
For any questions about returns, refunds, or your order, our support team is here to help.
hello@snupli.comResponse time: within 24 hours on business days
